Case study

Bouygues Telecom

Welcoming and advising customers in-store. 360° conversation simulations

Developed in partnership with Learning Tribes, these 360° simulations (VR) are designed to offer an innovative teaching method, integrated into initial training and adapted to each employee.

Here, the user-learner is an advisor in a Bouygues Telecom store, who has to welcome and advise a customer by asking her the right questions. The customer, Mrs Fournier, enters the store.

Several simulations have been created for :

🔹 change of internet or mobile operator,

🔹 box troubleshooting,

🔹 a move,

🔹 loss of cell phone.

Bouygues Télécom's aim is to develop the verbal, para-verbal and non-verbal posture of its employees, to provide customers with a quality relational experience.

Target: salespeople and sales promotion managers
Format: 360° simulations (VR), produced in French.

After looking at possible partners in the bespoke virtual reality training market, we were directed by Learning Tribes to Pitchboy, as together they made the difference on several criteria: The relevant use of natural language speech recognition and artificial intelligence to make the learning experience a realistic and individualized journey, while enabling calibrated feedback on performance and progress. A great mastery of the technology, while maintaining flexibility with regard to available user hardware. And finally, the quality of production and rendering.
Julien Ricard