Qualifying an appointment over the phone: a testimonial from Orange France

How does Orange France use Immersive Learning to train its sales teams? 

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Read Orange France's feedback on the 4 voice simulations carried out with PITCHBOY.

The Orange teams are looking to develop in-store customer appointments. To do this, customers book appointments online or from their "Orange and Me" application. To validate and refine the reason for the future appointment, customer advisors will call them back. PITCHBOY helps them practice.

Laurence Ouzilleau, Head of the Pedagogical Innovations Department, and Olivier Cerdan, Project Manager for Innovation and Training Development, take us through the stages and objectives of the project.

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